What if I only need to travel for one day? Do I still need to purchase a go card?
For unlimited day travel it is recommended you purchase a go explore card, also available for purchase from the Student Guild. Terms and conditions apply. Visit translink.com.au for more information.
I have lost or misplaced my card. What do I do?
You will need to purchase a new go card. You can do this at the Student Guild. If your card was registered, you can transfer existing funds onto your new go card.
My go card is about to expire. How do I change or extend the expiry date?
Expiry dates can only be modified for secondary school students and pensioners. Tertiary students will need to purchase an Adult go card then apply for tertiary concession fares. A balance and deposit transfer can be obtained by registering both go cards. Please visit the translink website
for more information.
How do I apply for tertiary concession fares?
Go to translink.com.au/tertiary
and click on 'South East Queensland students – using go card'. You will need to register your card and then apply for concession rates. You will be contacted (email or SMS) once you have been approved for concession rates which may take up to 14 days.
What happens if I don’t apply for concession fares?
You will be charged adult prices.
How much should I put on my go card?
It really depends on where you will be travelling to and from, and how often. Visit translink.com.au and enter your travel details into the journey planner. This will tell you the fare for that route. As a rule of thumb, we suggest $20 as a starting amount
Is there a fee for purchasing a go card?
Translink require a deposit of $10 for an adult card with a minimum top-up of $5.00.
I no longer need my go card. How do I go about getting a refund for the deposit and credit amount?
Firstly, ensure your go card is registered in your name. A refund can then be obtained from selected retailers (the Student Guild is not a selected retailer for refunds). Visit translink.com.au and search for your closest retail provider.
How do I register my go card?
Call Translink on 13 12 30 or register online at translink.com.au
How do I plan my travel and find out how to get around using public transport on the Gold Coast?
Visit translink.com.au and use the Journey planner to find out how to get between your accommodation, the University, shops, other local attractions and services. This useful on-line tool incorporates buses, trains and trams in South East Queensland and can give you options to get to and from your destination. It displays the route, time and cost of your journey.