Can anyone sign-up to become a tutor?
Vygo requires that students achieve a minimum of 70% in a subject before they are permitted to tutor. If you are interested in becoming a tutor, click here
I need general tutoring in addition to help with a specific course. Can Vygo help?
Absolutely! When you're in the app, click on the 'Services' button at the bottom of the screen. There, you'll be able to choose between course specific tutoring or general tutoring (English, math etc.).
Why do the tutoring rates vary so much?
Vygo is a free app that allows tutors to set their own rates. While we recommend that tutors charge a reasonable hourly rate based on their level of academic experience, the decision is ultimately up to them.
Will Vygo charge me a fee when I book a session?
No. Vygo provides a free app for both tutors and students. Tutors are paid 100% of whatever rate they charge.
How does a tutoring session begin?
Both the tutor and student will need to 'begin the session' in order for a tutoring session to start being tracked. Once the session is complete, both parties must 'complete the session'.
My hour tutoring session went for an hour and a half. How will this affect what I'm charged?
The Vygo app tracks sessions in 5 minute intervals and will pay the tutor accordingly. For example, if a tutor charges $20 an hour and your session went for 1.5 hours, you will be charged $30. Similarly, if your session went for 30 minutes, you would only be charged $10.
How do I pay my tutor?
All payment is done through the app and occurs automatically once a session has been completed. The Vygo payment system works in a similar way to that of Uber. No money is physically exchanged between the student and tutor.
I just had a tutoring session. When will my account be charged?
Once a tutoring session has been completed, funds will be transferred from your account to the tutor within 1 business day.
Can I hold a tutoring session at my house?
No. For the safety of both the tutor and student, all session are required to be held in a public space or online.
When I first downloaded Vygo, I was using it as a student but now my needs have changed. How do I use it as a tutor?
Vygo allows you to toggle between student and tutor mode whenever you need. Simply click on the 'Account' button at the bottom right of your screen and select which mode you'd like to use.
Help! My tutor and I forgot to 'end a session'. Will I be charged extra?
No. Simply open the Vygo app, click on the 'Inbox' icon at the bottom of your screen and click 'Chat with Vygo'. Let them know what happened and they will be happy to offer assistance to correct the problem.
I've encountered an issue with the app. What do I do?
Don't stress. Simply open the Vygo app, click on the 'Inbox' icon at the bottom of your screen and click 'Chat with Vygo'. Their friendly staff will be able to offer assistance with any app related inquiries.